Contact Us
Last updated: November 11, 2026
Real Help With the Details That Matter
Whether you are reviewing a product before buying it or checking a package that has already shipped, you can contact Trixvena about your order or shopping experience. We aim to make the next step clear, especially when a question involves delivery, a return, or an item that did not arrive as expected.
Ways to Contact Us
Support email: service@trixvena.com
Customer service telephone: +86 15286917243
Support hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
You may write at any time; messages arriving outside business hours can be reviewed during the next service period. More complex matters can take longer when a carrier, fulfillment service, or payment provider needs to be consulted.
Questions Before Placing an Order
If you are unsure about an item's measurements, options, specifications, suitability, or price information, review the product listing and contact us with the product name or link. For shipping eligibility and applicable charges, the information shown for your delivery address at checkout is controlling.
Questions After Checkout
When asking about an existing purchase, include your order number and the email address used during checkout. We can review payment and order status, address corrections, dispatch information, tracking problems, cancellation requests, and other order-related concerns. An address amendment may not be possible after dispatch.
If a product arrives damaged, incomplete, or different from what you ordered, describe the problem and attach useful photographs when reasonably available. Do not email passwords, full card numbers, or payment security codes.
Returns, Refunds, and Privacy Requests
Contact support before posting a return. If a physical return is necessary, we will supply the authorized receiving address and any relevant instructions. The company address shown below identifies the operating business; it is not necessarily a returns facility or dispatch warehouse.
Our Return & Refund Policy describes eligible return categories and who bears shipping costs. Our Privacy Policy explains personal information rights, including the age and legal-capacity requirements for use of our store. Privacy requests may also be directed to service@trixvena.com.
Business and Contact Information
Operating Company: Wuhan Beibeijia Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKFPLP349
Company Address: Factory Building 6-1866, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@trixvena.com
Contact Phone: +86 15286917243
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://trixvena.com