Shipping Policy
Last updated: November 11, 2026
The Timeline Starts Before a Parcel Moves
Trixvena distinguishes order preparation from carrier delivery. The estimates below help customers understand those stages, as well as how a destination and any shipping discount are determined.
1. Processing Before Dispatch
Following successful payment confirmation, an order is normally prepared within 1–3 business days. This stage can include verifying the order, preparing merchandise, and arranging carrier handover. Business days generally exclude weekends and applicable public holidays. Stock issues, payment checks, or address problems may delay preparation, and we will contact you if an important detail requires action.
2. Transit After Dispatch
Once an order has been dispatched, the usual estimated transportation period is 7–15 business days, separate from the processing period. Customs examinations, local carrier schedules, weather, and public holidays can affect actual timing. The estimate is not a guarantee of arrival by a fixed date and does not reduce mandatory delivery rights.
3. Country-by-Country Transit Reference
The following reference applies only if the destination appears as a shipping option for the specific items in your cart at checkout. Listing a country below does not guarantee that it is currently serviced, or that all items are eligible to be shipped there. The checkout shipping options and any destination-specific information displayed for your order take precedence.
Destination countryGeneral estimated transit after dispatchEligibilityUnited States7–15 business daysOnly where enabled at checkoutCanada7–15 business daysOnly where enabled at checkoutUnited Kingdom7–15 business daysOnly where enabled at checkoutAustralia7–15 business daysOnly where enabled at checkoutGermany7–15 business daysOnly where enabled at checkoutFrance7–15 business daysOnly where enabled at checkout
Countries not shown may also be available where checkout offers delivery. No destination is confirmed merely by its inclusion in this reference. For every destination, preparation time is additional to estimated transit.
4. Standard Shipping and Free-Shipping Threshold
Any standard shipping fee is displayed before payment is completed, after the relevant shipping address and cart contents have been entered. There is no universally guaranteed order-value threshold for free shipping under this policy. Free shipping applies only where the cart or checkout expressly displays an eligible free-shipping service or promotion for the order. If no free-shipping option is shown, the shipping amount displayed at checkout applies. Promotional thresholds, if offered, may vary by country and product and are shown with the offer.
5. Tracking and Multiple Parcels
Where tracking is provided, you may receive a tracking reference through the email linked to your order. Carrier scans can take time to appear, and updates may pause between transport facilities. Orders may occasionally travel in separate parcels with different tracking references or arrival times. We will not charge more than the shipping fees properly disclosed at checkout.
6. Customs and Import Charges
For international shipments, customs authorities may collect duties, taxes, or clearance charges. Whether these are prepaid depends on the destination and the charges disclosed during the transaction. Additional destination charges may be payable by the recipient where permitted by law. Customs clearance can also cause delays.
7. Address Errors, Delays, and Delivery Problems
Please verify the recipient name, postal code, street address, and contact number when placing an order. If a correction is needed, email service@trixvena.com as soon as possible; we cannot guarantee that a dispatched parcel can be redirected. Any additional costs or available remedies depend on the circumstances and mandatory law.
If a parcel is late, appears lost, arrives damaged, or contains a wrong item, contact us with the order number and any relevant tracking or photographs. We will investigate the available delivery information and provide an appropriate remedy, which may include repair, replacement, or repayment as required by law. Consumer rights relating to non-delivery are preserved.
8. Shipping and Return Locations
Our registered company address is listed below for business identification. It is not automatically a shipping warehouse or authorized return address. For returns, obtain the receiving location from customer service before sending a package.
Business and Contact Information
Operating Company: Wuhan Beibeijia Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKFPLP349
Company Address: Factory Building 6-1866, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@trixvena.com
Contact Phone: +86 15286917243
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://trixvena.com