Terms of Service
Last updated: November 11, 2026
The Rules for Shopping With Trixvena
These Terms of Service govern the use of https://trixvena.com and purchases made through the Trixvena storefront. The operating company identified for the store is Wuhan Beibeijia Trading Co., Ltd. References to “we,” “our,” and “us” mean that company. A visitor or purchaser is referred to as “you.”
By using the website or placing an order, you agree to these Terms where legally enforceable. The Shipping Policy, Return & Refund Policy, and Privacy Policy provide additional terms and explanations. Nothing here replaces or removes mandatory rights under applicable consumer protection laws.
1. Age, Capacity, and Authorized Use
You must be at least 18 years old and have the legal capacity to enter a binding purchase agreement. You may not place orders on behalf of another person without appropriate authority. Use the site lawfully: do not submit fraudulent orders, misuse payment information, impersonate others, interfere with website security, or attempt to access accounts or data without authorization.
2. Accounts and Checkout Information
If an account feature is offered, keep its credentials secure and inform us if you suspect misuse. During checkout you must supply accurate contact, payment, and shipping details. Mistakes may cause delays or failed delivery. Responsibility for additional costs and the available remedies will be assessed against the transaction disclosures and applicable law.
3. Product Information and Availability
Product pages may include photographs, variants, dimensions, compatibility information, availability, and descriptions. Screen settings and photography can change perceived colors. We aim to make listings informative but may correct mistakes and update inventory or pricing. In the event of a material error or unavailable item, we will communicate appropriate options. Your statutory remedies for faulty or misdescribed goods are unaffected.
4. Orders and Acceptance
Submitting an order is an offer to buy under the terms displayed at checkout. An automatic receipt acknowledgement does not necessarily establish final acceptance. We may refuse or cancel an order for a legitimate reason, such as unsuccessful payment authorization, inventory unavailability, a material pricing error, suspected fraud, or inability to fulfill the order lawfully. We will refund any amount owed as a result of cancellation by us.
5. Charges, Payment, and Customs
The amount collected by the store, including any applicable delivery fees and taxes collected at checkout, is shown before you complete payment. The methods available are those presented for that order. International deliveries may be subject to duties or taxes assessed by the destination. Responsibility for such charges follows the checkout disclosures and mandatory law.
6. Preparation, Dispatch, and Delivery
The ordinary order processing period is 1–3 business days after successful payment confirmation. Following dispatch, estimated transit is 7–15 business days. These are separate periods, not a guaranteed delivery date. Shipping eligibility, charges, and any promotional free-shipping qualification are determined by the actual shipping options and order total at checkout. See our Shipping Policy for country-by-country conditional estimates.
7. Cancellations and Amendments
Email service@trixvena.com promptly if you want to correct an order or request a cancellation. We will make reasonable efforts to help before dispatch; an amendment may be impossible after fulfillment has progressed. When goods have already shipped, our return rules and any legally mandated cancellation or withdrawal rights apply.
8. Returns, Refunds, and Exchanges
An eligible voluntary return may be requested within 30 calendar days after delivery. After refund approval, we ordinarily initiate repayment within 10 business days, unless applicable law imposes an earlier deadline. Repayment generally goes to the original payment method unless a different method is legally required. Our Return & Refund Policy explains return categories, shipping-cost responsibility, and exchanges.
9. Intellectual Property and Third-Party Services
The website's protected text, graphics, product photography, and design elements may be used for ordinary personal browsing but not commercially reproduced without authorization or lawful basis. Third-party trademarks belong to their owners. The store may use Shopify, payment services, and delivery organizations, which can have independent terms and privacy notices. Their involvement does not remove obligations imposed on us by law.
10. Security, Service Interruptions, and Liability
We may take proportionate steps to protect the website from abuse or fraud. Maintenance, network failures, and external disruptions can affect availability. Any exclusion or limitation of liability applies only to the extent legally permitted. These Terms do not exclude non-waivable guarantees, remedies, or liability for conduct that cannot legally be excluded.
11. Governing Law and Jurisdiction
To the extent a choice of law is legally permitted, these Terms and any contractual dispute arising from purchases are governed by the laws of the People's Republic of China, without applying rules that would require a different choice of law. Subject to mandatory consumer-protection and jurisdiction rules, disputes may be brought before the competent people's courts in Caidian District, Wuhan, Hubei Province, People's Republic of China. This is a non-exclusive forum provision: consumers retain the right to bring proceedings before any other court or authority that has jurisdiction under mandatory applicable law, including where consumer law provides protections in their country of residence.
12. Changes and Customer Complaints
We may revise these Terms when the services or legal requirements change, with additional notice where required. For a complaint, contact service@trixvena.com. Seeking assistance from customer support does not prevent a customer from exercising statutory remedies or contacting a competent authority.
Business and Contact Information
Operating Company: Wuhan Beibeijia Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKFPLP349
Company Address: Factory Building 6-1866, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@trixvena.com
Contact Phone: +86 15286917243
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://trixvena.com