Privacy Policy

Last updated: November 11, 2026

Your Privacy Is Connected to What You Choose to Do

A product search, an email subscription, a purchase, and a request for a refund are different activities. They may use different types of personal information and different service providers. This Privacy Policy explains how information moves through those activities at Trixvena, why it is needed, and which choices you may have.

This notice applies to https://trixvena.com and communications about the store. Wuhan Beibeijia Trading Co., Ltd. is the operating company responsible for personal information it processes in connection with Trixvena. Shopify, payment organizations, and some other service providers may have their own responsibilities under applicable privacy law.

1. Minimum Age and Legal Capacity: 18 Years

Trixvena is intended only for individuals who are at least 18 years old and have the legal capacity to enter binding agreements. By creating an account, submitting information to buy a product, or placing an order, you confirm that you are 18 or older and legally capable of making the relevant transaction. We do not knowingly solicit or collect personal information from individuals under 18 for store accounts, purchases, or marketing. If we learn that information has been collected from someone under 18 in circumstances requiring its removal, we will take appropriate steps to delete it, subject to legal obligations. A parent or guardian may contact service@trixvena.com with a concern.

2. When You Simply Visit the Store

Website technology may receive IP addresses, browser and device characteristics, operating system, language preferences, approximate location inferred from network information, referral information, timestamps, and the pages requested. Interactions with searches, product pages, and shopping carts may also produce activity records or session identifiers.

Some of these details help deliver pages, preserve a shopping session, diagnose errors, and defend the service against unauthorized use. Additional analytics or advertising-related processing, where used, is subject to the applicable privacy requirements and your available choices.

3. When You Ask to Receive Emails

If you subscribe to new-arrival information or other promotional updates, we process your email address, subscription preferences, and relevant consent or choice records to send and manage the requested messages. You can unsubscribe using an option included in a message, where available, or email service@trixvena.com. Stopping promotional communications does not necessarily prevent operational emails about an order or a support request.

4. When You Place an Order

An order may involve a name, email address, telephone number, billing address, shipping address, product selections, variations, quantities, order value, transaction reference, shipping instructions, and fulfillment history. These details support purchase confirmation, payment, dispatch, delivery updates, returns, refunds, and customer service.

Payment information may be handled by payment providers offered at checkout. The chosen organization may process payment credentials and transaction data to authorize payments, reduce fraud, and issue refunds, subject to its own privacy notice. We may receive a payment status or transaction reference rather than complete payment-card credentials. Do not send a full card number or card security code to support by email.

5. When You Contact Us

A customer service conversation may include your contact information, order number, message, and attachments you choose to provide, including photographs of a damaged or incorrect item. We use these details to understand the question, look up the relevant transaction, investigate concerns, and document the outcome. Reasonable verification may be requested before we disclose order-specific personal information.

6. How These Uses Are Different

We process information for the purposes applicable to each interaction: making the website function; handling orders and shipping; communicating about transactions; resolving customer concerns; protecting the service and preventing fraud; keeping required accounting, tax, and dispute records; and, where enabled and lawful, providing marketing, performance measurement, or advertising-related services. An email signup is not treated as a substitute for any consent legally required for non-essential advertising technologies.

7. Legal Bases Where Required

For individuals in jurisdictions that require a lawful basis, processing may be necessary to perform a purchase agreement, comply with legal obligations, or protect legitimate interests such as proportionate fraud prevention and security where permitted. Consent may be required for optional tracking or some marketing activities. If consent is the basis, you may withdraw it for future processing without undoing earlier lawful processing or legal recordkeeping duties.

8. Shopify and Other Organizations

The store uses Shopify commerce infrastructure, which may process information needed for storefront sessions, carts, checkout, customer accounts, and order administration. Depending on the services enabled, Shopify may also process data to support enhanced commerce features, network services, measurement, or personalized advertising, subject to its own responsibilities and applicable privacy rules.

Other recipients may include payment organizations, delivery carriers, fulfillment partners, technical security and hosting services, customer communication services, and optional analytics or advertising partners where enabled. We share information reasonably relevant to the service involved and may also disclose information in response to valid legal demands, suspected fraud, protection of rights or safety, or lawful business transactions with appropriate safeguards. Some organizations process information on our instructions; others act under their own legal responsibilities.

9. Cookies, Shopping Sessions, and Optional Tracking

Cookies and similar technologies may remember cart contents, keep a session working, maintain security, and store preferences. When enabled, other technologies may measure website performance or help deliver more relevant advertising. Browser settings can control many cookies, but disabling strictly necessary functions can interfere with checkout. Consent and choice mechanisms for non-essential technologies operate according to the requirements applicable in your location.

10. Your Privacy Choices and Advertising Opt-Outs

Trixvena provides a Your Privacy Choices page at https://trixvena.com/pages/data-sharing-opt-out. That page describes available options for certain sharing and targeted-advertising activities. Depending on your residence and the processing involved, privacy law may give you a right to opt out of qualifying personal-information sales, sharing, or targeted advertising. Where required, a recognized browser signal such as Global Privacy Control is treated as an opt-out request for qualifying processing. You may also email service@trixvena.com about an applicable request. These choices do not usually prevent data use required to process an order, protect the website, or comply with law.

11. International Processing

Online retail can involve service providers in more than one country. Personal information may be accessed, stored, or processed outside your country of residence. Where applicable law requires safeguards for cross-border transfers, appropriate contractual or other recognized legal protections apply.

12. Retention and Security

Different records have different retention needs. Orders may need to be retained for tax, accounting, payments, and consumer disputes. Support messages may be kept for complaint handling and appropriate follow-up. Technical records can be retained for security and troubleshooting, while marketing preference records may be needed to respect unsubscribe choices. When lawful reasons to retain personal information end, it is deleted, de-identified, or handled as required by law.

We use reasonable organizational and technical measures to reduce risks of unauthorized access, loss, or disclosure. No online system guarantees absolute security, and external service providers may have separate safeguards for information they handle.

13. Your Data Rights

Depending on applicable law, you may request access, correction, deletion, portability, restriction or objection to processing, withdrawal of consent, or opt-out of qualifying advertising-related activities. Certain jurisdictions provide appeals or complaints to regulatory authorities. We may verify identity and apply lawful exceptions or record-retention duties. We do not unlawfully discriminate for exercising protected privacy rights.

14. How to Submit a Request

Email service@trixvena.com describing the relevant information or right. Provide sufficient detail to help identify the records without including unnecessary sensitive data. We may request reasonable identity verification and will respond within applicable legal deadlines, including any explanation or appeal information required by law.

15. Links and Changes

Our website may link to independent sites whose privacy practices are governed by their own notices. We may update this policy to reflect changes in the website, data processing, or law, with notice or additional consent where required. The date at the top identifies the current version.

Business and Contact Information

Operating Company: Wuhan Beibeijia Trading Co., Ltd.

Unified Social Credit Code (USCC): 91420114MAKFPLP349

Company Address: Factory Building 6-1866, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province

Support Email: service@trixvena.com

Contact Phone: +86 15286917243

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Website: https://trixvena.com